- A personalized shopping experience for your customers
- The goal is to increase the quality of your strategic sales and marketing campaigns
- You acquire a deeper understanding of your customers and their needs and interests
- Gain customer data, the new gold
- AMERIA’s solution is the first to generate data in the offline world, so that customer behavior is no longer a black box
- Our solution merges data from online and offline channels and analyzes it
- The AMERIA solution interfaces perfectly with third-party software solutions
- Touchpoints provide customers with a unique experience and generate valuable data the same time
- CX Manager® with CX Smart Data serves as central cloud platform
- Standard interfaces facilitate integration
- Strong partners: SAP & Accenture
The 360° view is the foundation that makes an organization's relationship with customers experiential rather than transactional – the key to long-term customer relationships and positive endorsements.
CX Manager® enables the seamless 360° Customer Journey
- CX Manager® is the centerpiece of AMERIA’s Connected Experience, providing the world’s only cloud platform that can manage all a company’s digital installations
- In a worldwide unique way, the platform enables the global and highly scalable distribution of content, data capture and real-time connection of interactive installations
- Standard interfaces facilitate the connection of the CX Manager® with common software solutions
- By the integration into, for example, SAP Customer Experience, a unique ecosystem is created: data is aggregated, continuously enhanced through customer actions, and made available across all channels
- AMERIA offers the missing link to realize the seamless 360° Customer Journey on- and offline
Visit us at the Accenture Customer Experience Center Stuttgart
- Together with our partner Accenture Interactive, we design (are shaping the future of) personalized, exciting customer experiences in the automotive industry.
- Accenture Interactive is a specialist in the development of online and offline configurators for premium vehicles brands. This enables outstanding customer experiences
- The CX platform provides the basis for bringing customer experiences to life. It also ensures data traceability to deliver relevant content at all times.
- Experience the seamless 360° Customer Journey using the showcases of Porsche and Daimler at the Accenture CEC Stuttgart as an example.
What's in for B2C?
- Your customers expect the best shopping experience – both on- and offline
- Offer personalized, customized offers and services …
- … any time via all your channels
- Seamless interaction: Pick up the conversation where it was left off on the previous touchpoint
What's in for B2B?
- Offer your customers a personalized shopping experience
- Increase the quality of your strategic sales and marketing campaigns
- Increase the understanding of your customers and their needs and interests
- Profit from customer data, the new gold
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